Methods of payment, delivery and return times - Dogestore.it Skip to main content

Payment method

Our Store guarantees secure payments by leaning on the PayPal platform, the most secure, simple and widespread payment method.

 

The PayPal system accepts credit cards for all the most important circuits: Visa, MasterCard, Prepaid Card PayPal, Postepay, Discover, American Express, Aura Card.
By purchasing PayPal, at the end of the order you will be directed to the PayPal Login page. If you do not already have a PayPal account, you will be able to register through the Login page before completing the order. The amount of the purchase on our site will be charged to the PayPal account at the time of purchase.
To pay through PayPal you do not need to have a PayPal account.
In the event of cancellation of the order, both by the Customer and in case of non-acceptance of the Doge Store, the full amount will be refunded to the PayPal account of the customer.
You will be able to cancel an order until it is ready. The order will be visible in the order status area and can not be undone if the item “Order in Work” appears


In order to cancel the transaction, in no event shall Doge Store be liable for any direct or indirect damages caused by the delay in the payment of the amount committed by PayPal. For each transaction executed with the PayPal account the Customer will receive A confirmation email from PayPal.

Shipping

Our company exports to Italy and abroad. All of our shipments can be tracked by the number of traking provided to track the progress of your shipping. You can receive your order at your home address, office, etc. And never in a mailbox. Every order follows the shipping document and invoice of the shipped material. The billing information will be those provided by the customer at the time of order. You will not be able to make any changes to the invoice after it has been issued. The delivery times of the ordered products are purely indicative. They will be subject to change due to traffic conditions and general road traffic, by authorities or for reasons of force majeure. Our couriers deliver to the flat from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm all The days, not the holidays, and they can not make appointments.
The courier will try to deliver the parcel for three consecutive working days, leaving a notification every time he will find the information to contact him. All non-delivered orders will be returned to our warehouses. No liability can be charged to Doge Store in the event of a delay in the delivery of an order or delivery of the ordered goods.
When delivering the products by the courier, the customer is required to check that the packaging is intact, not wet, damaged or altered and that the number of packages corresponds to what is stated on the invoice.

Delivery time

Delivery times Shipping is by standard courier with delivery 24/48 hours.

Return and refund

RIGHT OF WITHDRAWAL

Doge Italy always wants to ensure your complete satisfaction. If you are not completely satisfied with your purchase, you can make the items ordered without additional charges – without ever using them, within 14 days of delivery – according to D.L. Reference No. 206/2005 on Right of Withdrawal and subsequent Updates – and receive a refund equal to the price of the returned products. The refund will be made within 14 calendar days. According to D.L. Reference No 206/2005, refunds are borne by the seller. It is also possible to make changes to items purchased with other products online by contacting our customer service customer service @ dogestor .it All products sold on this Site are labeled with an identification card.
We encourage you to try the product without removing the tag and without breaking the relevant labels, because you will not accept items that are not in the same conditions as you received them. We urge you to take special care in trying out the purchased product because we will not accept it, damaged products, dirty or in conditions other than delivery. Follow the instructions below to return the parcel and receive the refund as soon as possible.

ATTENTION, before shipping the merchandise verify that:

In order to exercise the right of return, the Customer must send a request by e-mail to: [email protected], indicating the order number.
The package containing the return must arrive at our warehouses within 10 days of the date of your shipment.
Therefore – in order to avoid or accumulate a considerable delay at your risk and risk, we suggest that you use an express courier and ensure shipment.

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ATTENTION: if only one of these conditions is not respected, Doge Italy will not accept your return and The package will be rejected or the items will be returned to you at your expense.

WARNING: For items purchased in balance, you will always be able to make a refund, with the same limitations and the same Mode described above. As soon as you receive your package, Doge Italy will verify that all the conditions listed above have been met and, if the procedure has been successfully completed, we will proceed to your refund within 14 calendar days, which will be paid by Paypal (if you have paid With Paypal) or bank transfer (if you paid for a credit card or a credit card). If, however, the above conditions have not been respected, we will advise you and give you the chance to get your boss at your address at your own expense.